Terms of Use

1. Who we are and what these terms cover

HushCall is made and sold by CoolSolve LLP ("we", "us"). These terms are an agreement between you and CoolSolve LLP. They cover:

• HushCall Cloud: the HushCall account, sign-in, the web dashboard, and the hosted transcription and AI that come with Cloud Pro
• The paid plans: HushCall Pro, HushCall Pro Lifetime and HushCall Cloud Pro

If these terms and Apple's Standard EULA disagree about the app itself, the Standard EULA applies. By buying a plan or using HushCall Cloud you accept these terms. How we handle your data is covered in the Privacy Policy.

2. Plans and prices

HushCall is a free download. Recording and playback are free. In the Mac App Store, the paid plans are in-app purchases sold through Apple:

• HushCall Pro (Yearly) — $9.99 a year, with a 7-day free trial. It unlocks transcripts, speaker labels, summaries, action items and chat.
• HushCall Pro Lifetime — $19.99 once. The same features as HushCall Pro, with no subscription.
• HushCall Cloud Pro — $9.99 a month or $79.99 a year. It includes everything in HushCall Pro and adds hosted transcription and hosted AI.

Prices are in US dollars. Apple sets the price in your country, so it may differ.

Direct-download version. For the direct-download version of HushCall, Paddle.com Market Limited is the Merchant of Record for HushCall Pro: it takes the payment, collects any tax and sends the receipt. To link a purchase to you, we store a purchase record under your email address. The Privacy Policy lists what it holds, and it is deleted with your account.

3. Subscriptions, the free trial and auto-renewal

In the Mac App Store, HushCall Pro (Yearly) and HushCall Cloud Pro are auto-renewing subscriptions billed by Apple.

• Payment is charged to your Apple Account when you confirm the purchase. If you start with the free trial, the first payment is charged when the trial ends.
• The 7-day free trial is for new subscribers, once per Apple Account. It becomes the paid yearly plan at $9.99 a year unless you cancel at least 24 hours before the trial ends.
• A subscription renews automatically unless you cancel it at least 24 hours before the end of the current period.
• Your Apple Account is charged for the renewal within 24 hours before the current period ends, at the price of the plan you chose.
• You can manage or cancel a subscription in your App Store account settings, or from HushCall in Settings → Plans (Cloud Pro in version 1.0) → Manage Subscription. Deleting the app does not cancel a subscription.
• If you buy a subscription during a free trial, the unused part of the trial ends.
• HushCall Pro (Yearly) and HushCall Cloud Pro are in one subscription group, so you have one of them at a time. Apple handles a move between them as an upgrade or downgrade.
• Apple tells you before a price increase takes effect and, where required, asks you to agree to it.

HushCall Pro Lifetime is a one-time purchase. It does not renew and there is nothing to cancel. Restore Purchases brings it back on another Mac signed in to the same Apple Account. Apple does not cancel a yearly plan when you buy Lifetime, so cancel the yearly plan yourself if you no longer want it.

In the direct-download version, the yearly plan is billed by Paddle and renews each year until you cancel it. Its free trial, renewals and cancellation are described in our Refund Policy.

4. Cloud Pro and your HushCall Cloud account

Cloud Pro is sold in the Mac App Store version of HushCall, and you can buy it without an account. To use its hosted transcription and hosted AI, sign in to HushCall Cloud with your email address and the one-time code we send to it. There is no password. Anyone who can read that email can sign in, so keep your email account secure.

When you use Cloud Pro, the audio or text for each request is processed by us and by the service providers listed in the Privacy Policy, only to return the result.

You can delete your account at any time in HushCall, in Settings → Plans (Cloud Pro in version 1.0) → Delete Account. Deleting your account does not cancel an App Store subscription or a yearly plan billed by Paddle. Cancel that separately.Deleting your account does not cancel an App Store subscription. Cancel that separately.

5. Refunds

Mac App Store. Apple takes the payment, so Apple handles refunds under its own terms. Request one at reportaproblem.apple.com. We cannot issue refunds for purchases made through Apple.

Any other purchase. For a purchase made any other way, for example in the direct-download version, Paddle.com Market Limited is the Merchant of Record. Paddle's buyer terms apply, and our Refund Policy applies.

6. Your content

Your recordings, transcripts and notes are yours. We claim no ownership of them. When you use HushCall Cloud, you allow us and our service providers to process what you send for the single purpose of returning the result you asked for.

7. Your own API keys

You can add your own API key for Google Gemini, OpenAI or Deepgram. Requests then go from your Mac straight to that provider. Your use of it is governed by the provider's terms and pricing, any charges it bills are yours, and we are not responsible for its availability or its output.

8. AI output

Transcripts, speaker labels, summaries, action items and chat answers come from machine learning models. They can be wrong or incomplete, and they can attribute words to the wrong person. Check anything that matters before you rely on it. Do not use HushCall output as the only basis for a legal, medical, financial or employment decision.

9. Recording consent

Recording laws differ by country and by state, and some require every participant to agree. You are responsible for knowing the law that applies to you and the other participants, and for getting consent where it is required.

10. Acceptable use

Do not use HushCall to record people unlawfully, to monitor someone without their knowledge where the law requires it, or to break any other law. Do not interfere with HushCall Cloud, try to reach other people's accounts, or resell access to it. We may suspend or close an account used that way.

11. Availability

HushCall Cloud depends on services that we and our providers run, and it can be interrupted, changed or discontinued. Recording, playback and on-device transcription do not depend on our servers and keep working when HushCall Cloud is down.

12. Warranty disclaimer

HushCall Cloud and the paid plans are provided "as is" and "as available", without warranties of any kind, to the fullest extent the law allows. We do not promise that HushCall Cloud will be uninterrupted or error-free, or that a recording, transcript or summary will be complete or accurate. Warranties for the app itself are covered by Apple's Standard EULA.

13. Limitation of liability

To the fullest extent the law allows, our total liability for any claim about HushCall is limited to the amount you paid for it in the twelve months before the claim. We are not liable for indirect, incidental or consequential damages, including lost recordings, lost data or lost profits. Nothing here limits liability that the law does not allow us to limit.

14. Ending the agreement

You can stop using HushCall Cloud at any time and delete your account. We can suspend or close your account if you break these terms. Recordings on your Mac stay on your Mac either way.

15. Apple

Apple is not a party to these terms and is not responsible for HushCall Cloud. Support for HushCall comes from us, not Apple, at support@hushcall.app.

16. Changes to these terms

We may update these terms. The date at the top shows the current version. If you keep using HushCall Cloud after a change, the updated terms apply.

17. Governing law

These terms are governed by the laws of India, and the courts of India have jurisdiction, except where mandatory consumer law in your country of residence lets you bring a claim locally.

18. Contact

CoolSolve LLP — support@hushcall.app